To exercise the return right, customer must follow these steps:
Send a written notice to Coltellerie Paolucci, by one of the following ways:
- E-mail at firstname.lastname@example.org;
- Registered letter with acknowledgment of receipt at Via Teste, 3 - 86095 FROSOLONE (IS) - ITALY
he notification must contain a clear statement of the decision to terminate the contract of sale with the indication of the identification number of the relevant order. To comply with the withdrawal period is sufficient if the notice is dispatched before the expiry of the stipulated period of 14 (fourteen) days.
Within 4 working days of receipt of notice of exercising the right of withdrawal, Coltellerie Paolucci communicate instructions for the return of products; in particular, the Company shall send, by e-mail, a label containing all the data necessary to ensure proper delivery (data of the customer, the delivery address, the full name of the courier and the phone number of the same courier for arrange the withdrawal of the product from the customer, etc.).
Pack the product (possibly with original packaging, tags, authentic, accessories, instructions for use and leaves warranty). The use of the original packaging will prevent any damage during transport. Print the label sent by Coltellerie Paolucci and apply tape to (the) package (s);
Send the product within 14 (fourteen) days of receipt of the instructions for the return (ie, e-mail with the label);
Coltellerie Paolucci will refund the cost of the purchased products (excluding shipping charges) within 14 (fourteen) days from the date on which it received the notice on intention to withdraw from the contract, unless the goods have been delivered to the carrier, by the same customer, incomplete or damaged. In that case, Coltellerie Paolucci will immediately inform the customer of defects on the products and the inability to accept the return.
The previous procedure of return applies only to purchases made through the website www.coltelleriepaolucci.it.